Terms and Conditions

Return and Refund Policy

Last updated: December 10, 2024

Thank you for supporting Level 9000.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Level 9000.

  • Products refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Level 9000, accessible from https:/level90003dprintedmodels.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: level9000printing@gmail.com

We will reimburse You no later than 30 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 7 days

  • The Products are in the original packaging

  • The Products were not used or damaged

The following Products cannot be returned:

  • The Products made to Your specifications or clearly personalized.

  • The Products that where handled by carriers and was delivered to You damaged.

We reserve the right to refuse returns of any products that do not meet the above return conditions in our sole discretion.

Only regular priced Products may be refunded. Unfortunately, Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Products

You are responsible for the cost and risk of returning the Products to Us. You should send the Products at the following address:

Please email Us for an address.

We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery..

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: level9000printing@gmail.com